Refund and Returns Policy

At Kobeaut, we are committed to delivering high-quality skincare products and a smooth shopping experience. Due to the personal nature of skincare products, we maintain a carefully structured return and refund policy to ensure hygiene, authenticity, and fairness for all customers.

By placing an order on https://kobeaut.com/, you agree to the terms outlined below.

Return Eligibility

We accept returns or replacements only under genuine cases to maintain product safety and hygiene.

You may request a return or replacement if:

• The product delivered is damaged or defective
• You have received an incorrect product
• The product is missing items or components

Conditions to qualify:

• Request must be raised within 48 hours of delivery
• Product must be unused, unopened, and in original packaging
• Mandatory proof (clear images and unboxing video) must be provided at Care@kobeaut.com

Returns will not be accepted in the following cases:

• Change of mind after delivery
• Opened or used products
• Minor packaging variations
• Skin reactions or personal dissatisfaction

Replacement Policy

If your request is approved after verification, we will provide a replacement at no additional cost.

• Replacement is subject to product availability
• If the product is out of stock, we may offer a refund instead
• Reverse pickup may be arranged where serviceable

We reserve the right to reject requests that do not meet the eligibility criteria.

Refund Policy

Refunds are processed only under specific conditions:

Eligible scenarios:

• Order canceled before dispatch
• Product not delivered due to our fault
• Replacement not available

Refund process:

• Refund will be initiated to the original payment method
• Processing time: 5–7 business days after approval

Shipping charges (if applicable) are non-refundable.

Order Cancellation

• Orders can be canceled only before dispatch
• Once shipped, cancellation is not possible

For cancellation requests, customers must contact us immediately after placing the order.

Cash on Delivery (COD) Policy

We offer Cash on Delivery (COD) for customer convenience. However, to prevent misuse and ensure genuine orders, the following conditions apply:

• COD orders may require order confirmation via call, SMS, or WhatsApp
• We reserve the right to cancel unverified COD orders
• In case of repeated order rejections or fake COD orders, we may restrict COD access for that customer

Important:

• Customers are expected to accept COD orders once placed
• Refusal of COD orders at delivery may lead to account restrictions for future purchases

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used skincare products
• Products purchased during sale, discount, or promotional offers
• Free or complimentary items

Damaged, Defective, or Incorrect Product

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery
• Share clear images and an unboxing video as proof
• Our team will verify and initiate replacement or refund

Requests without valid proof may not be accepted.

Reverse Pickup and Shipping

For approved cases:

• We may arrange reverse pickup through our logistics partner, or
• Request the customer to self-ship the product

Detailed instructions will be shared by our support team.

Product Usage Disclaimer

Kobeaut products are cosmetic and skincare-based.

• Results may vary from person to person
• We are not responsible for individual skin reactions or allergies
• Customers are strongly advised to perform a patch test before use

Policy Updates

We reserve the right to modify or update this policy at any time without prior notice.

Any changes will be reflected on this page with an updated effective date.

Contact Information

For any queries related to returns, refunds, or support, please contact:

Email: Care@kobeaut.com
Website: https://kobeaut.com/