SHIPPING POLICY

At Kobeaut, we aim to provide a smooth, reliable, and timely delivery experience for all our customers. This Shipping Policy outlines how orders are processed, shipped, and delivered.

By placing an order on kobeaut.com, you agree to the terms mentioned below.

Order Processing Time

• All orders are processed within 24–48 hours of order confirmation
• Orders placed on weekends or public holidays will be processed on the next working day
• In case of high order volume, processing time may be slightly extended

Once your order is processed, it will be handed over to our logistics partner for shipment.

Shipping Time & Delivery

Estimated delivery timelines:

• Metro cities: 2–4 business days
• Tier 2 & Tier 3 cities: 3–7 business days
• Remote locations: 5–8 business days

Please note:

• Delivery timelines are estimates and may vary due to external factors
• Delays may occur due to weather conditions, courier issues, or high demand

Shipping Charges

• We may offer free shipping on selected products or promotional offers
• In other cases, shipping charges (if applicable) will be displayed at checkout

Shipping charges are non-refundable unless the order is canceled before dispatch.

Order Tracking

Once your order is shipped:

• You will receive a tracking ID via SMS, email, or WhatsApp
• You can track your order through the courier partner’s website

If you do not receive tracking details, please contact our support team.

Cash on Delivery (COD)

We offer Cash on Delivery for customer convenience.

• COD availability may depend on your location
• Some orders may require confirmation before dispatch
• We reserve the right to cancel unverified COD orders

Important:

• Please ensure availability at the delivery address to avoid order failure
• Repeated COD order rejections may lead to the restriction of COD service for future orders

Delivery Attempts

• Our courier partner will attempt delivery 2–3 times
• If the customer is unavailable, the order may be returned to us

In such cases:

• Re-shipping charges may apply
• COD orders may not be eligible for re-shipment

Delayed or Failed Delivery

While we strive for timely delivery, Kobeaut is not responsible for delays caused by:

• Courier service issues
• Incorrect shipping address provided by the customer
• Natural events or unforeseen circumstances

If your order is significantly delayed, please contact us and we will assist you.

Incorrect Address

Customers are responsible for providing accurate shipping details.

• Orders with incorrect or incomplete addresses may be delayed or canceled
• We are not liable for delivery failures due to incorrect information

Damaged Package During Transit

If you receive a package that appears tampered or damaged:

• Do not accept the package if visibly damaged
• Record an unboxing video upon opening
• Contact us within 48 hours with proof

We will investigate and assist accordingly.

International Shipping

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated effective date.

Contact Information

For any shipping-related queries, please contact us: